Return, Refund & Cancellation Policy
SFT පන්තිය | AMILA PRASAD LMS PORTAL • AMILA PRASAD ACADEMY
LAST UPDATED: 2026
1Overview & Scope
This Return, Refund and Cancellation Policy governs all transactions made on the SFT පන්තිය | Amila Prasad Learning Management System (LMS) and official ecommerce portal (https://www.sftpanthiya.lk), owned and operated by Amila Prasad.
Our platform offers online live Zoom ICT classes, HD recorded video lessons, monthly LMS subscription packages, downloadable PDF tutes and notes, model papers, syllabus revisions, online examinations, and printed educational materials where applicable. By purchasing any course, subscription, or study material from this website, you agree to the terms outlined below.
2Digital Products & Class Access
General Non-Refundable Digital Standard
Due to the immediate access nature of digital educational content, all sales of digital products, online class subscriptions, downloadable PDFs, study packages, and recorded video lessons are strictly non-refundable once access has been granted or digital materials have been viewed/downloaded, except under the verified exceptional circumstances defined in Section 5 below.
Specific Category Guidelines:
- Live Zoom ICT Classes: Monthly class fees grant access to scheduled live sessions for the respective month. If a student misses a live class, HD video recordings are made available on the LMS portal. Missing a live session does not entitle the student to a fee refund.
- Recorded Lesson Packages: Access is unlocked immediately upon payment approval. Recorded video purchases are final once video playback has commenced.
- PDF Tutes, Notes & Model Paper Bundles: Digital PDF files and online exam papers cannot be returned or refunded once unlocked or downloaded to your device.
- Monthly LMS Subscriptions: LMS subscription fees cover portal maintenance, server hosting, and digital material access for that monthly billing cycle and are non-refundable once activated.
3Printed Tutes & Physical Educational Materials
Where printed tutes, model paper books, or physical smart cards are dispatched via postal or courier service:
- Damaged or Defective Items: If you receive a physically damaged, misprinted, or incomplete tute booklet, please notify our support team within 3 consecutive days of delivery with clear photo/video proof. We will dispatch a replacement copy at no additional charge.
- Incorrect Delivery Address: Refunds or free re-shipments are not issued if non-delivery occurs due to inaccurate address details provided by the user during checkout.
4Approved Refund Circumstances
Full or partial refunds may be approved at our discretion under the following verified technical or administrative conditions:
If your payment card or bank account was debited multiple times due to a gateway glitch or double submission, the extra charge will be fully refunded upon verification.
If payment succeeds but our LMS server experiences an irrecoverable systemic fault preventing course access for more than 72 consecutive hours.
If a scheduled batch or seminar is permanently cancelled by Amila Prasad prior to session commencement, registered students will receive a 100% full refund.
5Cancellation & Refund Request Procedure
To request a subscription cancellation or report an eligible refund issue:
- Send an official written request via WhatsApp to +94704537003 or email amilaprasadsft@gmail.com.
- Include your full Student Name, Registered Phone Number, Student ID, Transaction Reference / Bank Receipt copy, and detailed reason for the request.
- Our administrative team will review your claim within 2 to 3 business days.
6Questions & Official Contact
For refund inquiries or assistance with your payment status, please reach out to our official support team: